21 Mar

Commons:Requests for comment/OTRS 2012

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{{discussion top|If there is a general theme emerging from this discussion, it is to encourage more documentation and collaboration internally within OTRS, and as far as possible (without breaking email confidences) to clarify publicly what claim(s) a given OTRS ticket supports.}}

This [[COM:RFC|Request for Comment]] concerns the [[Commons:OTRS|OTRS]] system, especially in regards to the verification of license permissions sent to OTRS. Recent discussion at [[Special:permalink/65157457#Is_OTRS_really_"fit_for_purpose"?|Commons:OTRS/Noticeboard#Is_OTRS_really_"fit_for_purpose"?]] suggests clarity and consistency of verification standards is lacking. This RFC is to discuss these issues further and to consider next steps for possible improvements. [[User:Rd232|Rd232]] ([[User talk:Rd232|talk]]) 18:20, 9 January 2012 (UTC)

This [[COM:RFC|Request for Comment]] concerns the [[Commons:OTRS|OTRS]] system, especially in regards to the verification of license permissions sent to OTRS. Recent discussion at [[Special:permalink/65157457#Is_OTRS_really_"fit_for_purpose"?|Commons:OTRS/Noticeboard#Is_OTRS_really_"fit_for_purpose"?]] suggests clarity and consistency of verification standards is lacking. This RFC is to discuss these issues further and to consider next steps for possible improvements. [[User:Rd232|Rd232]] ([[User talk:Rd232|talk]]) 18:20, 9 January 2012 (UTC)

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::I am going to start a new request for comments for other questions which you deem not suitable here. Please tell me which comments are not suitable here, and I will move them there. [[User:Teofilo|Teofilo]] ([[User talk:Teofilo|talk]]) 15:58, 2 May 2012 (UTC)

::I am going to start a new request for comments for other questions which you deem not suitable here. Please tell me which comments are not suitable here, and I will move them there. [[User:Teofilo|Teofilo]] ([[User talk:Teofilo|talk]]) 15:58, 2 May 2012 (UTC)

:::This was a simple OTRS verification issue, hardly a matter for a RFC and has already been resolved by advising our GLAM contact in TNA in a friendly and non-lawyerish way. Thanks --[[User:Fæ|Fæ]] ([[User talk:Fæ|talk]]) 16:05, 2 May 2012 (UTC)

:::This was a simple OTRS verification issue, hardly a matter for a RFC and has already been resolved by advising our GLAM contact in TNA in a friendly and non-lawyerish way. Thanks --[[User:Fæ|Fæ]] ([[User talk:Fæ|talk]]) 16:05, 2 May 2012 (UTC)

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http://commons.wikimedia.org/w/index.php?title=Commons:Requests_for_comment/OTRS_2012&diff=93012951&oldid=72635452